Frequently Asked Questions
What is a Gachapon or Blind box?
Gachapon is a popular Japanese vending machine system where you pay a set amount to receive a surprise toy or collectible inside a capsule. The toys are typically random, and each capsule offers a unique item from a series.
Blind boxes are a similar concept with the exception that they are completely packaged in boxes that are perfect for gift giving! They will sometimes even have super rare design that are considered secret and highly desireable.
What types of items can I expect to find in Gachapon machines?
Our machines feature a variety of toys, figures, keychains, plushies, stickers, and other collectibles. The items change frequently to keep things exciting, and we offer different themes, including popular anime, games, and original designs.
Why is it so expensive? It's cheaper in Asia!
All the items we stock in our machines are officially licensed and authentic, sourced from trusted distributors. We pride ourselves on offering high-quality, genuine collectibles without our customers paying for the cost of a plane ticket. We try our best to keep our prices competitive, but as a US company, we have to factor in the high cost of oversea shipping while trying to maintain the costs of running a small business. Your support means everything to us!
I found it cheaper from another seller. Do you price match?
Yes, we will price match! If you purchase our products and find it cheaper from an online retail store, send the link to us and will will refund you the difference in store credit. However, price match requests must be made within 7 business days of the purchase. Some exclusions may apply such as private sellers using third-party marketplaces like eBay, Mercari, etc.
Can I choose what toy I get or is it completely random?
Normally the nature of Gachapon and Blind boxes are random so the toy you receive will be a surprise, however, we also offer a premium selection service on some products and occasionally sell full sets of each design at a discounted rate. Full sets are incredibly limited so it's recommended to purchase one before they're sold out.
Are your products suitable for all ages?
Most of our products are suitable for all ages, with items ranging from cute plushies to detailed figures. However, please be aware that some items may have small parts, which could pose a choking hazard for very young children.
Do you accept refunds or exchanges?
Yes! Please read our detailed Refund Policy.